Shipping & Returns

We currently deliver to North Island, NZ addresses.

Shipping rates and delivery timeframes are calculated at checkout and are subject to courier availability and demand. Some items may not be able to be shipped.

Once dispatched, we are not responsible for delays caused by third-party courier services. However, we will always do our best to support you in the event of any issues.

Returns, Refunds & Exchanges

Because our gift boxes are made to order and often personalised, we cannot accept returns or offer refunds for change of mind or customer errors. Please ensure all details are correct at the time of purchase.

• If your gift arrives damaged or incorrect, please notify us at gifts@theolivebox.co.nz within five (5) working days of receipt.

For items damaged during transit:

• Send us photos showing the damage from multiple angles.
• Include courier and delivery details (e.g. driver name and delivery time, if known).
• Once confirmed, we’ll arrange a replacement or reimbursement — not exceeding the original item value.
  

If you receive an incorrect item:

• Let us know within five (5) working days.
• We’ll cover the cost of return shipping and dispatch the correct product promptly.

We do not provide refunds for items that arrive in good condition or where personalisation details were submitted incorrectly.

If you’re unsure about any product prior to ordering - including ingredients or suitability - feel free to get in touch. We’re happy to help.

Cancellations

If you need to cancel your order, please email us at gifts@theolivebox.co.nz as soon as possible.

Orders can be cancelled within 24 hours if we have not begun preparing or personalising your gift.

Once production or packing has started, cancellation may not be possible - but we’ll always aim to find a reasonable solution.

In the rare event that we’re unable to fulfil your order due to product unavailability, we’ll offer suitable alternatives or issue a full refund for the affected item(s).