Terms of service

The Olive Box – Terms & Conditions of Purchase

Making a Lasting Impression

1. Introduction

Welcome to The Olive Box. By placing an order through our website, you agree to the terms and conditions outlined below. These are designed to ensure a smooth, respectful, and transparent experience for both you and our team.

2. Product Information & Personalisation

All our gift boxes are thoughtfully curated, with many items handmade or sourced from local New Zealand businesses.

We make every effort to ensure our product descriptions and photos are accurate and up to date. However, due to the nature of handmade and small-batch products, some variations in appearance or packaging may occur.

If any content on our website is found to be inaccurate or outdated, please let us know - we’re happy to review and make corrections where needed.

Customers are responsible for ensuring all personalisation details (e.g. names, messages, ribbon colours) are correct at the time of purchase. We cannot accept responsibility for errors submitted by the customer.

3. Order Process

Orders are placed through our Shopify store and confirmed via email once payment has been received.

Please check your order details carefully, including any personalisation requests, before finalising your purchase.

Our standard processing time is 3–5 working days, unless otherwise stated. During peak times or for larger orders, dispatch may take slightly longer.

4. Pricing & Payment

All prices are listed in New Zealand Dollars (NZD) and include GST unless stated otherwise.

Payment is securely processed via Shopify’s approved payment providers.

Orders will not be prepared or dispatched until full payment has been received.

5. Shipping & Delivery

We currently offer delivery within New Zealand. For international orders, please contact us directly to discuss options.

Shipping costs and estimated delivery timeframes will be calculated at checkout.

Once your order has been dispatched, we are not liable for courier-related delays, but we will always do our best to assist if any issues arise.

6. Returns, Refunds & Exchanges

Because our gift boxes are made to order and often personalised, we cannot accept returns or offer refunds for change of mind or customer errors. Please ensure all details are correct at the time of purchase.

If your gift arrives damaged or incorrect, please notify us at gifts@theolivebox.co.nz within five (5) working days of receipt.
For items damaged during transit:

• Send us photos showing the damage from multiple angles.

• Include courier and delivery details (e.g. driver name and delivery time, if known).

• Once confirmed, we’ll arrange a replacement or reimbursement - not exceeding the original item value.

If you receive an incorrect item let us know within five (5) working days.

We’ll cover the cost of return shipping and dispatch the correct product promptly.

We do not provide refunds for items that arrive in good condition or where personalisation details were submitted incorrectly.

If you’re unsure about any product prior to ordering - including ingredients or suitability - feel free to get in touch. We’re happy to help.

7. Allergies

Some of our gift boxes include consumable items made by third-party suppliers who clearly label potential allergens on their packaging.

We strongly encourage recipients to read these labels carefully before consuming any items, particularly if food allergies are a concern.

If you have questions about ingredients or allergens, please contact us - we’re more than happy to assist.

8. Contract of Purchase

When an order is placed with The Olive Box, a contract is formed between the purchaser and The Olive Box.

It is the purchaser’s responsibility to read and understand these terms before ordering, especially regarding food safety and allergen risks.

We do not accept liability for any loss or harm caused to third parties who consume our products.

9. Cancellations

If you need to cancel your order, please email us at gifts@theolivebox.co.nz as soon as possible.

Orders can be cancelled within 24 hours if we have not begun preparing or personalising your gift.

Once production or packing has started, cancellation may not be possible - but we’ll always aim to find a reasonable solution.

In the rare event that we’re unable to fulfil your order due to product unavailability, we’ll offer suitable alternatives or issue a full refund for the affected item(s).

10. Privacy & Data Protection

Your privacy is important to us. We collect only the personal information needed to process your order and communicate with you.

All data is stored securely and is never shared with third parties, except as required to fulfil your delivery.

11. Intellectual Property

All content on our website - including product images, descriptions, and branding - remains the property of The Olive Box.

No part of this content may be copied, shared, or reproduced without our written permission.

12. Limitation of Liability

The Olive Box is not liable for any indirect or consequential losses arising from the use of our website or products.

We are not responsible for disruptions outside our control (e.g. courier delays, supplier shortages, or natural events).

13. Contact Us

We’re always here to help. If you have any questions about your order, need product details, or want to give feedback, please get in touch:
📧 hello@theolivebox.co.nz
🌐 www.theolivebox.co.nz
📍 Auckland, New Zealand